Our Guarantee & Warranty - Tilehurst Roofing Miami

The Tilehurst Roofing Miami Guarantee

A roof over your head should be the last thing you have to think about, especially in Miami, where a summer afternoon can go from clear to sideways in twenty minutes. That is exactly why we put every commitment we make in writing before the first shingle comes off. Greg Holloway runs Tilehurst Roofing Miami with a simple rule: say the price before the work, show up in the window we gave, leave the place cleaner than we found it, put the guarantee in writing, and come back if it fails. This is the Kingswell Way, and it has been the operating standard since 2000. We don’t ask you to trust us on a handshake alone. We hand you the paperwork that backs every word.

Call (850) 613-1762

What’s Covered

• Written guarantee on every repair. Our crew writes the guarantee terms before they leave your property, not in a follow-up email three weeks later. You know exactly what is covered and for how long, in your hands, the same day.
• Written price before any work starts. The price you sign off on is the price you pay. No change orders halfway through, no “we discovered extra damage” surprises that double the bill. If we find something under the decking, we walk you through it and you approve the scope before we touch it.
• Free second visit if the repair fails. If a repair we made does not hold inside the guarantee period, Tilehurst Roofing Miami returns at no charge. Period. That is the 365-Day Done Right Promise, and it means exactly what it says: a full year of documented accountability on every job we complete.
• Background-checked, uniformed technicians. Every person who steps onto your roof works for us, wears a Tilehurst uniform, and has passed a background check. You know exactly who is on your property, and you know who to hold accountable.
• Cleanup that leaves the place better than we found it. Roofing is messy work. Old shingles scatter, nails drop, and debris finds its way into flower beds and pool filters. Our crew magnet-sweeps the perimeter and hauls everything away. You should not find a single roofing nail in your driveway after we leave.
• Genuine material choice from seven manufacturers. We are not a single-brand house. We install GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. The product should fit your home, your budget, and your roof’s exposure, not whatever happens to be sitting in our truck that week.

Our Satisfaction Promise

If something about the job does not sit right with you, you call us. That is not a slogan. A live person answers every call at (850) 613-1762, 24 hours a day, 7 days a week, including evenings and weekends. No voicemail, no callback queue, no waiting until Monday when your leak has been dripping since Saturday night. When you tell us what is wrong, here is what happens next: we schedule a return visit inside the guarantee window, Greg Holloway or a senior crew lead walks the roof with you, and we identify exactly what failed and what we will do about it. If the issue falls under our written guarantee, the second visit costs you nothing. If we missed something during the original scope, we tell you honestly, price it in writing, and let you decide. We would rather do the second trip properly than lose your trust, because a roof is not a one-time transaction. It is a twenty-to-thirty-year relationship with your house, and we intend to be reachable for all of it.

Licensed & Insured Backing

Paper promises matter only if the company behind them is legally and financially accountable. Tilehurst Roofing Miami is licensed and insured, and that is the real strength behind every guarantee we write. When a contractor is licensed, the state sets a minimum standard for competence and conduct. When a contractor is insured and bonded, you are protected if a crew member gets hurt on your property or something goes wrong during the job. We carry both, and we are glad to show you the paperwork before you sign anything. Miami roofing work means ladders, steep pitches, and people working three stories up. That is dangerous work, and no homeowner should ever let an unlicensed crew operate above their family. The guarantee we write is only as good as the company standing behind it. Ours has been standing since 2000, and Greg Holloway puts his name on every job.

How Long Does the Guarantee Last?

Every repair comes with a written guarantee delivered before the crew leaves your property. The specific length depends on the scope of the repair, and we set it out clearly in writing so there is no ambiguity. On top of that, every Tilehurst Roofing Miami job carries the 365-Day Done Right Promise: a full year of documented accountability. If the work was not done right, we make it right, for a full year after the job is complete. That is the floor, not a premium add-on.

What About the Manufacturer’s Warranty?

Materials installed by Tilehurst Roofing Miami carry their own manufacturer warranties from GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, or Boral, depending on what you choose for your roof. A manufacturer warranty covers defects in the shingle or tile itself. Our written workmanship guarantee covers how we installed it. Both matter. A great shingle installed badly fails just the same as a bad shingle installed well, which is why we do both correctly and put both in writing. When you get your estimate, we walk through the manufacturer’s warranty terms for the specific product you select, plus our repair guarantee, so there is no confusion about who covers what.

Why Miami Homeowners Need a Roofing Guarantee in Writing

South Florida weather tests roofs harder than nearly anywhere else in the country. We see it constantly: UV exposure breaks down underlayment, wind-driven rain finds the smallest gap in the flashing, and the heat plus humidity cycle causes sealant to fail at the drip edge and ridge cap years earlier than it would in a milder climate. When a roofing company will not put its work in writing, there is a reason. Maybe the crew is a rotating cast of subcontractors. Maybe the company plans to be unreachable six months after the check clears. Maybe they do not actually stand behind their labor at all. Tilehurst Roofing Miami is a Kingswell family company, founded in 2000, and we would not have survived two decades in this market if we treated guarantees as a marketing gimmick. The paperwork is the point, because your roof is the first line of defense between your family and a tropical storm.

How to Get Your Free Roof Estimate in Miami

Every job starts the same way: you call (850) 613-1762, a live person answers, and we schedule a time to walk your roof together. You get a written price before any work starts. You get a written guarantee on every repair. You get background-checked, uniformed technicians on the job. And you get a full year of accountability under the 365-Day Done Right Promise. There is no obligation and no pressure. Call today and see what a roofing guarantee is actually supposed to look like.

Written by Greg Holloway, Owner at Tilehurst Roofing Miami, serving Miami since 2000.